1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal and financial information when you use our FinOps AI services. By using our platform, you agree to the terms outlined in this policy.

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2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email, phone number, company details, and billing information.
• Financial Data: Cost analytics, transaction history, budget management data, and FinOps reports.
• Usage Data: IP address, browser type, device information, log files, and interactions with our platform.
• Communication Data: Emails, support requests, feedback, chat logs, and service-related inquiries.
• Technical Data: Performance metrics, error logs, and security-related data.
• Third-Party Data: Information collected from third-party integrations, cloud providers (AWS, Azure, Google Cloud), and APIs.

3. How We Use Your Information

We process your data to:

• Provide, manage, and improve our AI-driven FinOps solutions.
• Analyze cloud usage patterns, optimize financial operations, and reduce unnecessary costs.
• Process transactions, manage accounts, and provide customer support.
• Detect fraudulent activity, enforce security measures, and prevent unauthorized access.
• Conduct research, analytics, and business intelligence to enhance our services.
• Comply with legal, regulatory, and compliance obligations.
• Customize user experience and provide personalized recommendations.
• Train AI models with anonymized data to improve cost prediction and anomaly detection.

4. Data Sharing and Third-Party Services

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third parties assisting in payment processing, security, cloud optimization, and analytics.
• Regulatory Authorities: If required by law, court order, or regulatory compliance.
• Business Partners and Affiliates: If you consent to integrations or collaborative features.
• Cloud Service Providers: AWS, Azure, Google Cloud, and other FinOps tools for service enhancements.
• Security and Fraud Prevention Firms: To detect, prevent, and mitigate security threats.

5. Data Security and Protection

We implement industry-standard security measures, including:

• Data Encryption: Secure encryption of data in transit and at rest.
• Access Controls: Role-based permissions and multi-factor authentication (MFA).
• Security Audits: Regular penetration testing and vulnerability assessments.
• Compliance Standards: Adherence to SOC 2, ISO 27001, GDPR, and CCPA guidelines.

6. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to:

• Enhance user experience and provide personalized recommendations.
• Analyze site traffic and improve platform performance.
• Enable security features and fraud detection.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functionality.
• Analytical Cookies: Help us understand usage patterns.
• Marketing Cookies: Used for personalized recommendations.

Users can manage cookie preferences via browser settings or opt out of certain tracking technologies. For more details, visit our [Cookie Policy] (link).

7. Your Rights and Data Control

You have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications at any time.
• Request a copy of your stored data in a structured format.
• Restrict or object to specific data processing activities.
• Withdraw consent for data processing where applicable.

To exercise these rights, contact us at [Your Contact Email].

8. Data Retention and Deletion

We retain user data as long as necessary to:

• Fulfill service requirements and contractual obligations.
• Meet regulatory and compliance mandates.
• Conduct audits, prevent fraud, and enforce security policies.

Retention Periods:

• Financial Data: Retained for up to 5 years for compliance purposes.
• Support Requests: Retained for 2 years for service improvement.
• Anonymized Analytics Data: Retained indefinitely for research and AI training.

Upon request, we will securely delete your data unless retention is required by law.

9. Compliance with Regulations

We comply with global data protection laws, including:

• GDPR (General Data Protection Regulation) for users in the European Economic Area (EEA).
• CCPA (California Consumer Privacy Act) for California residents.
• SOC 2 & ISO 27001 standards for security compliance.
• HIPAA compliance where applicable for healthcare-related FinOps services.

10. Cross-Border Data Transfers

If your data is transferred internationally, we ensure compliance with applicable data transfer mechanisms, including Standard Contractual Clauses (SCCs) and adequacy decisions.

11. Automated Decision-Making & AI Processing

We use AI and machine learning for:

• FinOps analytics and cost optimization.
• Predictive budgeting and anomaly detection.
• Identifying inefficiencies and recommending cost-saving strategies.

Our AI models operate with anonymized data and do not make significant decisions affecting users without human oversight.

12. Changes to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify users via email or platform notifications. Continued use of our services after modifications indicates acceptance of the revised policy.

13. Contact Information

For any questions, concerns, or data-related requests, contact us at:

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FCamara Consulting and Training LLC
Email: romulo.loza@koritsu.ai
Data Protection Officer (DPO): Romulo Loza & Contact.

This Privacy Policy was last updated on 01/04/2025.

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